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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Colored Lines and Streaks When Copying and Printing
NOTE: If the Drum Cartridge is being replaced due to an "End of life" message, skip to step 1 of the To replace the Drum Cartridge section. Pull down on the release handle to unlock the Drum Cartridge lock and access the four drum cartridges. Hold the Drum Cartridge shield and push the cartridge into the machine using the light orange tab. more...
- Paper Jam in Area 3
Paper Jam in Area 3 . Clear the Paper Jam in Area 3 . Gently open the area 3 while lifting up on the release lever. more...
- Paper Jam in Area 1
Paper Jam in Area 1 . Clear the Paper Jam in Area 1 . CAUTION: When removing jammed paper, images are sometimes transferred to the transfer belt (black film belt) located inside the machine frame on the top left cover. more...
- Network Controller is Not Available Message
The power switch is located on the front right side of the machine under the Control Panel. A Confirmation screen will be displayed prompting you to select a power down option. NOTE: If there are any jobs in the queue, a second screen will be displayed warning that jobs in the queue will be deleted if the machine is powered OFF. more...
- Hardware Must be Added or Replaced Message With Fault Codes 16.510.00 and 16.511.00
Perform the following solution to update the values in the Configuration file. If the Configuration Report is not enabled for startup, use the printer's web page to enable the report. On the web page, click on [Properties], [Services], [Printing], then click on [General]. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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